Client rental terms and conditions

General Terms & Conditions of Sale

Updated on February 27th 2025

LE COLLECTIONIST

Le Collectionist, a simplified joint stock company (société par actions simplifiée) under French Law with capital of €1 026 873,60, registered with the Paris Trade and Companies Registry under number 789 370 152, whose registered office is located at 65 rue de la Victoire, 75009 Paris, whose VAT number is FR95789370152, registered with the ATOUT France Registry under number IMIM075240001 (hereinafter "Le Collectionist" or “Collectionist”) runs a website that can be viewed at https://www. lecollectionist.com/en (hereinafter the "Website") offering travelers (hereinafter the "Guests" or the "Travelers") to rent furnished luxury properties on a seasonal basis (hereinafter the "Seasonal Rental" or the "Service") with additional Services and Products.

Financial Guarantee: APST, 15 AVENUE CARNOT, 75017 PARIS, FRANCE

Professional Liability Insurance: MMA IARD (SIREN 440048882), 160 RUE HENRI CHAMPION, 72030 LE MANS CEDEX 9, FRANCE

The following General Terms and Conditions of Sale (hereinafter the "GTCS") define the booking conditions for the Rental and Services by the Guest from Le Collectionist on the www.lecollectionist.com/en website. In case of contradiction between the English and French version of the GTCS, the French version will prevail.

1. DEFINITIONS

Le Collectionist: refers to the entity selling the Guest a stay in the Property selected by the Guest on the Website ;

Property: refers to a furnished house, villa or apartment selected by Le Collectionist to be offered for rent to visiting Guests on a daily, weekly, or monthly basis, without their electing domicile there (Article D. 324-1 of the French Tourism Code) as part of a seasonal rental with various Services and Products ;

Exceptional and unavoidable circumstances: refers to a situation beyond the control of the party invoking such a situation, and the consequences of which could not have been avoided even if all reasonable measures had been taken (including but not limited to: war, terrorist attack, riot, revolution, epidemic, pandemic, decisions of a public authority restricting travel or stay, especially through the rental of Properties, nuclear, bacteriological, or chemical disaster, climatic or natural events such as cyclone, earthquake, tsunami, tornado, cloud, sandstorm...) ;

Guest or Traveller: refers to a natural or legal person making the Reservation of the Property with Le Collectionist and/or benefiting from the Rental of the Property ;

Special Conditions: refers to the specific conditions applicable to certain Services available on the Website, including those outlined in the Descriptions and, where applicable, those agreed upon between the Guest and Le Collectionist ;

Confirmation: refers to the exchange between the Guest and Le Collectionist resulting in the conclusion of a Contract regarding a selected Property and dates ;

Contract: refers to the rental or travel contract subscribed to by the Guest with Le Collectionist after Confirmation and payment of their Reservation, as well as the contractual document sent to the Guest;

Description: refers to the detailed characteristics of the Property published on the Website, as well as the characteristics of any associated Services ;

Rental: refers to the stay in the Property provided to a passing Guest for a limited duration, in a non-residential setting (Article L.324-1-1 of the Tourism Code) ;

Travel Services : refers to the Rental of the Property and any associated Services provided by Le Collectionist ;

Products: refers to the Products offered by Le Collectionist to its Guests through its Concierge service (as defined in Article VIII of the GTCS) and which are subject to specific conditions unique to each provider ;

Owner: refers to the natural or legal person, whether an individual or a business, holding the legal ownership of the Property offered for rent by Le Collectionist ;

Reservation or Booking: refers to the action taken by the Guest when requesting Le Collectionist to purchase a stay in the Property for a chosen period ;

Services: refers to the Services directly associated with the Rental of the Property and the Products offered by Le Collectionist to its Guests in addition to the Rental of the Property ;

2. SCOPE OF THE GTCS

Le Collectionist is authorized to offer stays in the Properties on behalf of third parties in accordance with Articles L.211-1 and L.211-4 of the French Tourism Code.

These GTCS are brought to the attention of the Guest entering into the Contract prior to any commitment on their part for themselves and the other registered participants and complete the prior information referred to in Article R.211-4 of the French Tourism Code, in addition to the Descriptions and, in certain cases, the Special Conditions which will complement the general text of these GTC and will be fully reiterated during the Reservation process, prior to Confirmation by the Guest. The provisions of the Special Conditions shall prevail over these GTCS in the event of contradiction.

These GTCS are up to date upon their publication on the Website and supersede any previous versions. The applicable GTCS are those in force on the day of the conclusion of the Contract.

The prior information stipulated in Article R. 211-4 of the French Tourism Code may be amended after being published and read by the Guests, especially when it comes to the main details of the Travel Services (notably the rental conditions), the price, the payment terms, the minimum number of people possibly required for the trip, and the conditions for cancellation by the Guest, in accordance with Articles R. 211-5 and L. 211-9 of the French Tourism Code. The Guest will be informed in a clear, comprehensible, and visible manner before entering into the Contract.

By confirming their reservation, the Guest expressly acknowledges having read these GTCS as well as the more specific Descriptions of the chosen Service. The Guest’s failure to accept the GTCS will result in the impossibility of continuing their Reservation. The Products offered by Le Collectionist through its Concierge service are subject to specific conditions unique to each provider and fall outside the scope of these GTCS.

No Right to Withdraw from the Contract:

Pursuant to Article L.221-28 paragraph 12 of the French Consumer Code, the consumer's right to withdraw from distance contracts may not be exercised for contracts relating to the provision of accommodations Services, other than residential accommodations, which must be provided on a specific date or during a the Guest has no right of withdrawal beyond the Reservation Confirmation.

3. Reservation Conditions

3.1. Services Offered by Le Collectionist

Le Collectionist offers a furnished property rental service (villas, chalets, houses, apartments…) with cleaning Services and other amenities, as part of holiday stays in France and abroad for visiting Guests who do not elect domicile there and whose stay is on a per day, per week or per month basis, in accordance with Article L.324-1-1 of the French Tourism Code.

Le Collectionist does not offer its Guests air transportation on scheduled flights to the location of the Service.

Except for the provision of private transportation via Le Collectionist's Concierge service, the Guest is solely responsible for booking the means of transportation to reach the location of the Service, as well as for completing the administrative and health formalities necessary for their trip, for which they must inform themselves in a timely manner before departure. The Guest must ensure the compliance of their travel documents and necessary insurance, if applicable.

3.2. Description of the Services

The indication of a comfort level assigned to the Properties and appearing in the Description available on the Website corresponds to a classification established subjectively by Le Collectionist without reference to local standards in the host country or the country of origin of the Guests. It is often more detailed and may be added to the classification conferred upon the Owner by local tourism authorities.

Le Collectionist guarantees that the Property meets applicable standards of construction, compliance, safety, hygiene, and health.

3.3. Reserving a Property

a) Property Selection Process

The Guest searches for and selects one or more Properties on the Website.
The Guest can then submit requests for information/availability regarding one or more Properties by completing the form available on the Website. They will receive a response email as soon as possible.

The Guest can reserve a Property in the following ways:

by contacting a Le Collectionist Customer Advisor (hereinafter the "Customer Advisor") at the following toll-free number: (+33) 173-030-202.
by choosing a Property directly on the Website. They will then be put in contact with a Customer Advisor to finalize their Reservation.
by proceeding directly with a paid booking option, subject to confirmation, on the Website.

b) Rental Price and Additional Services

The Rental price indicated on the Website is in euros and includes VAT and may be converted into any other currency accessible on the Website.

This price includes the use of the Property and the included Services mentioned in the Property Description. An indicative price may be given for additional or optional Services offered by Le Collectionist during the stay.

Additional Services or Products will be billed according to their use by the Guest and are payable to Le Collectionist upon confirmation by the Guest.

The prices communicated on the Website do not include the tourist tax, which the Guest will need to pay to Le Collectionist, and which will be calculated based on the applicable rate during the Rental period and according to the number of Guests indicated in the Contract. Le Collectionist is responsible for remitting this tax to local authorities (except for exceptions for certain local authorities and/or for Owners represented by agencies). The amount of the tourist tax will appear on the Contract for indicative purposes.

Subject to the prior agreement of the Guest, Le Collectionist may deduct from the security deposit refunded at the end of the stay the amount of the tourist tax still due by the Guest, taking into account any adjustments made (i) based on the number of Guests actually present in the Property and (ii) based on decisions to increase the tourist tax made by the municipality where the Property is located.

c) Finalizing Your Reservation

The Guest confirms to Le Collectionist their intent to reserve a Property on the chosen dates ;
Once the Guest's Customer Advisor has confirmed the Property's availability, the Guest is asked to create an online account, where they can enter their details before the Contract is drawn up and accepted ;
Le Collectionist sends, to the email address provided by the Guest, a link to their Client area where they can view the Contract, after verifying their identity ;
The Guest is invited to read and validate the GTCS and the Special Conditions by clicking on "I have read and accept these Special Rental Conditions and Le Collectionist's General Conditions" before confirming their Reservation. These documents may be viewed by the Guest on the Website at any time ;
The Guest provides a copy of their passport or any other ID valid and effective until the check-out date, and confirms the Contract by accepting the Booking Form ;
Le Collectionist confirms the Contract and asks the Guest to pay the deposit ;
The Guest receives an email confirming payment and their Reservation.

4. Price and Payment Terms

Prices include VAT and administration fees.

The payment terms will be indicated in the Contract and may be as follows:

=> 50% deposit is required upon Booking – the remaining 50% must be paid no later than 60 days before the Guest's arrival.

The security deposit specified in the Contract must be paid no later than fifteen (15) days before the start date of the Service.

If, despite a reminder from Le Collectionist, the Guest fails to pay on the due dates, the Contract will be deemed to have been canceled by the Guest.

The amounts due are payable by the Guest from a bank account in their name:

by bank transfer to Le Collectionist's account and/or that of its secure payment service provider FLYWIRE, using the details given in the reservation confirmation email (the Guest will send Le Collectionist a copy of the transfer receipt); or
by credit card, via a secure web payment platform (Stripe or other service provider).

Le Collectionist will never ask you to send all your credit card details by email, fax, mail, or any other non-secure communication channel. If the Guest receives such a request, they are kindly requested to ignore it and notify Le Collectionist immediately.

If the Guest wishes to pay using a method of payment that is not in their name, Le Collectionist may verify their identity in order to prevent fraud: the Guest may then receive a request to send their credit card details (by email, fax, or mail), part of which must be replaced by Xs, along with a copy of their ID. Except for the first 6 and last 4 digits, the numbers on the front of your card must not be recognizable.

For security reasons, Le Collectionist reserves the right to cancel any Reservation for which payment has not been made by the signatory of the Contract, unless notified in advance to carry out the aforementioned verifications.

Le Collectionist declines all responsibility for any damage resulting from the transmission of credit card data not requested by it.

Other forms or means of payment (including checks and cash) are not accepted by Le Collectionist.

The Reservation will only be definitively confirmed once the Guest has paid the deposit, within a maximum of three (3) business days from the date Le Collectionist requests payment.

5. Changes to a Confirmed Reservation

5.1. Changes by the Guest

If the Guest wishes to modify their Reservation, they must inform Le Collectionist as soon as possible before the start of the Travel Services. Le Collectionist will be under no obligation to accept the request.

Changes to the Guest's initial Reservation must be confirmed by an agreement signed or exchanged by email between Le Collectionist and the Guest.

The Guest will be informed of the actual and reasonable modification fees incurred by their request, which will be charged by Le Collectionist if necessary to accommodate the request.

5.2. Reservation Change by Le Collectionist

Le Collectionist will notify the Guest of any minor changes to the conditions of the Reservation indicated in the Contract.

In the event of an essential change to the Reservation before the Guest's departure, Le Collectionist will notify the Guest as soon as possible and inform them of their right to either cancel the Contract free of charge or accept the change in accordance with Article L.211-13 of the French Tourism Code. In all cases, another Reservation may be agreed between Le Collectionist and the Guest.

5.3. Request for postponement by the Guest

Any request by the Guest to postpone a Rental to a later date which is accepted by the Owner will give rise to the invoicing of additional administration costs of five hundred (500) euros by Le Collectionist.

6. Cancellation - No-show - Early Check-out

6.1 Cancellation by the Guest

In accordance with the provisions of Article L.211-14 of the French Tourism Code, the Guest may cancel the Contract, subject to the following fees, unless otherwise specified in the Contract:

60 days or more before check-in: 50% of the Contract price
Between 59 days and the day of check-in: 100% of the Contract price

In the event of exceptional and unavoidable circumstances regarding the destination, Le Collectionist will make its best efforts to offer the Client a replacement Property or alternative dates meeting the same specifications. In the event of unavailability, the Contract may be terminated without charge, and Le Collectionist will proceed with the refund of the price under legal conditions.

6.2. Non-payment

If the reservation deposit and/or the balance of the Contract price are not paid in full, or if the Guest fails to take possession of the Property, for any reason whatsoever, the Contract will be terminated by the Guest, without prior notice, and cancellation fees will be applied by Le Collectionist in accordance with Article VI. a above.

6.3. Cancellation by Le Collectionist

In accordance with the provisions of Articles L.211-14-III and R.211-10 of the French Tourism Code, Le Collectionist may cancel the Contract and refund the amounts paid within 14 days to the Guest:

Subject to the payment of the minimum indemnity that the Guest would have incurred if they had canceled the Contract themselves on the same date ;
With no penalty if the minimum number of people stipulated in the Contract is not reached ;
With no penalty in the event of exceptional and unavoidable circumstances.

7. Internal Regulations

7.1. Purpose of the Rental Contract

The Contract is entered into between the Guest and Le Collectionist, in accordance with Article L.211-4 of the French Tourism Code.

The Contract is not intended to cover property rented for use as a primary residence or for mixed professional and primary residential use.

The Property covered by the Contract is rented furnished and is intended for seasonal use.

The Guest's and Le Collectionist's respective rights and obligations shall be governed by the provisions of the Contract and by the legal provisions applicable depending on the country in which the property is located (especially the provisions of Articles L.324-1 to L.324- 2-1 of the French Tourism Code).

The Property covered by this Contract is fully and accurately described in the Description appended to the Contract.

7.2. Term of the Contract

The Contract specifies the duration and dates of the seasonal rental.

The Guest agrees to:

Arrive at the Property on the date and at the time agreed in the Contract, unless otherwise expressly agreed by Le Collectionist.
Fully vacate the rented Property on the dates and at the times agreed in the Contract, unless otherwise expressly agreed by Le Collectionist.

7.3. Prices and Fees

The price stated in the Contract includes the cost of renting the Property and standard cleaning Services carried out before the start and at the end of the Guest's stay, as well as, if applicable, cleaning during the Guest's stay.

The price includes, for the entire term of the Contract and unless otherwise stated in the Contract, the payment of fees relating to the Property and available utilities, including water, gas, electricity, heating, Wi-Fi access to the internet, and television.

The Guest is notified that if the condition of the Property is deteriorated at the time of departure and the standard cleaning is not sufficient to restore the Property to its original condition, the Guest may be required to pay for the additional cleaning required.

7.4. Security Deposit

The amount of the security deposit is stated in the Contract and can be communicated to the Guest upon request to their advisor prior to the Reservation. It will be collected either no later than 15 days before the start of the Rental through a dedicated account and paid by credit card or bank transfer either charged via a bank imprint a few days before the Guest's arrival.

This security deposit is intended to cover damages and/or deterioration of the Property, including furniture and objects within it, caused by the Guest, as well as the loss of keys or items listed in the inventory. Upon presentation of receipts (estimates, invoices), Le Collectionist will offset the amounts spent for this purpose before returning the security deposit to the Guest.

Le Collectionist may also offset any unpaid amount by the Guest on-site (such as unpaid Concierge Products) with the sums to be refunded to the Guest under the security deposit.

Le Collectionist will return the security deposit or its balance to the Guest after drawing up a final inventory that matches the initial inventory, subject to the Guest providing their bank details to Le Collectionist.

If no damage to the rented Property has been noticed within 96 hours following the return of keys, the security deposit shall be refunded in full to the Guest no later than fifteen (15) days after the keys have been returned, subject to the Guest providing their bank details to Le Collectionist..

In the event that a final inventory is not drawn up, Le Collectionist shall return the security deposit to the Guest if no claim has been made by the Owner within fifteen (15) days of the keys being returned by the Guest.

In the event of damage or a loss, Le Collectionist will not return the security deposit within the aforementioned time limit so that it can have the necessary experts' reports and observations made in order to estimate the cost of the damage caused.

The final estimated cost for repairing the Property by third party professionals and the possible resulting loss of profits for the Owner due to the temporary inability to re-rent the property during the repairs will be assessed and deducted from the amount of the security deposit returned to the Guest and, if necessary, an additional amount may be claimed if the security deposit is insufficient to cover all the repairs.

7.5. Payments

Le Collectionist collects:

The deposit paid by the Guest when the Reservation is confirmed.
The balance of the rental price that must be paid no later than 60 days before check-in, unless expressly stated otherwise in the Contract, and
The security deposit that must be paid no later than 15 days before check-in or charged via a bank imprint a few days before the Guest's arrival.

The payment terms specific to Concierge Products are set forth in Article 8.3 below.

7.6. When the Guest Checks-in and Checks-out

If the Guest is not present for the handover of the keys and/or the initial and/or final inventory, it is their responsibility to inform Le Collectionist in writing beforehand of the identity of the person who will represent them. That person will act as the Guest's representative for the handover of the keys and/or the initial and/or final inventory.

7.7. Check-in

The Guest is expected to arrive after 5 p.m. (local time) to check-in at the rented Property (unless a specific arrival time is agreed in the Special Conditions).

Early check-in may be arranged (but cannot be guaranteed) if the following conditions are met:

The Guest must notify Le Collectionist within a reasonable period of time.
The rented Property must not already be rented on the date and time of arrival requested.
Early check-in times must be approved by Le Collectionist in writing prior to the Guest's arrival at the rented Property.

The keys shall be handed over by Le Collectionist, the Owner, or any other authorized person when the Guest arrives. An initial inventory shall be drawn up with the Guest after they check-in and will be sent automatically via email or upon request (if the check-in is made by the Owner or a third party). The Guest shall have the right to dispute it or add remarks within 24 hours from handing over the keys.

If the Guest does not dispute the inventory drawn up by Le Collectionist or by the Owner or their representative which was communicated to the Guest at check-in, the inventory shall be deemed to have been accepted by the Guest without reservations.

7.8. Check-out

The Guest must vacate the rented Property and return the keys before 10:00 a.m. (local time) on the last day of their stay (unless a specific check-out time has been agreed in the Special Conditions).

Late check-out may be arranged (but cannot be guaranteed) if the following conditions are met:

The Guest must notify Le Collectionist within a reasonable period of time.
The rented property must not be already rented on the date and time of departure requested.
Late check-out times must be approved in writing prior to the Guest's departure from the rented property.

If the Guest does not comply with the departure time without having obtained prior, written consent from Le Collectionist, Le Collectionist may require the Guest to pay an additional day's rental as a penalty for this delay in the their departure time. If the Guest continues to occupy the premises at the end of the rental period without Le Collectionist's prior, written consent, the Guest shall be required to pay a fee equal to twice the daily rental price for each day of delay.

The Guest shall return the exact number of keys they were given at check-in to Le Collectionist or the Owner or their representative at check-out. If the Guest fails to comply with this obligation, Le Collectionist shall be entitled to charge the Guest the amount necessary for replacing the unreturned keys or changing the locks of the leased Property and deduct this amount from the security deposit.

A final inventory will be drawn up by the Parties at the end of the Rental Contract or on the Guest's actual date of departure from the premises in the presence of all Parties, if the situation allows it.

The Guest is always entitled to request the establishment of a joint check-out inventory upon key return. However, if the Guest is not present for reasons attributable to them, the check-out inventory may be conducted by Le Collectionist, the Owner alone, or by their representative, without affecting the validity of the inventory against the Guest.

Le Collectionist shall have a period of ninety-six (96) hours from the inventory to report any damage or loss that was not noted at the time of the final inventory. From the date of notification, the Guest will have forty-eight (48) hours to dispute it. In the absence of any objection by the Guest within this period, the check-out inventory conducted and communicated to the Guest is deemed accepted without reservation by the latter and is fully binding upon them. In the event of a dispute within 48 hours of the notification, the Client must prove, by any means and within a new 48-hour period, that the additional damages are not attributable to them. Failing this, Le Collectionist will deduct the amounts spent on repairing the damages before returning the security deposit to the Client, which the Client expressly accepts.

7.9. Peaceful Enjoyment of the Property

The Guest must peacefully enjoy the rented Property, furniture, and other amenities made available to them for the purpose for which they are intended under the Contract and, where applicable, in compliance with the rules applicable to the rented Property as indicated on the Information Sheet or in the Special Conditions or, more generally, in any other document or presentation relating to the use of the rented Property that has been given to the Guest.

The Guest shall refrain from:

Using the internet provided at the rented Property for illegal activities.
Opening areas that are reserved for the Owner in the leased Property and marked as such.
Any behavior that may disturb the neighborhood such as playing music, television, and other equipment loudly.
Using any drugs.
Using the rented Property for commercial use (photo shoots, conferences, events, etc.) during their stay if the Property was initially reserved by the Guest for non-professional use, unless written consent has been obtained from Le Collectionist.
Taking pictures of the rented Property for public and/or commercial use, unless otherwise agreed in writing by the Owner.

The Guest agrees to strictly comply with the maximum number of persons allowed to stay in the premises, in accordance with the Information Sheet provided and/or the Special Conditions of the Contract, otherwise Le Collectionist may terminate the Contract without any damages or refund for the Guests.

Pets are generally not allowed in the rented property, unless otherwise agreed in the Special Terms and Conditions.

If the Owner agrees to the presence of pets during the Client's stay, a specific deposit and an additional cleaning charge may be required from the Client. If, during the stay, the authorized animal causes damage to the rented property, compensation corresponding to the damage caused may be claimed from the Client. If the Client introduces an animal into the rented property without having obtained prior written consent from Le Collectionist, the contract may be immediately terminated, and the Client will not be entitled to any refund.

It is strictly prohibited for the Client to smoke inside the rented property (except in uncovered areas), unless otherwise agreed in the Special Conditions. If the Client violates this prohibition, the contract may be automatically terminated, and the Client will not be entitled to any refund. Furthermore, in this case, an additional cleaning charge will be billed to the Client according to the actual cost incurred by Le Collectionist.

The Client will maintain the rented property and return it in good clean condition.

The Client must promptly inform Le Collectionist of any damage and will be liable for any deterioration or loss that may occur during the stay in the property and in the common areas (in case of a co-owned building).

If items are broken or damaged, their replacement cost at new value may be charged to the Client by Le Collectionist.

The Client will have no recourse against Le Collectionist in the event of theft or damage caused by third parties within the rented property during the stay and/or inconvenience or disturbances arising from external factors, without fault of Le Collectionist and/or the Owner, such as: local environmental restrictions, power failure(s), or water supply interruptions not limited to the rented property alone, energy crisis, etc.

Any damage, loss, or injury caused by non-contractual use (violation of these House Rules, organizing parties or events, producing photo or video content, gross negligence, lack of supervision, etc.) of the property (and, if applicable, its outbuildings) will hold the Client responsible.

7.10. Le Collectionist's Obligations

If the Guest encounters a problem with the rented Property and/or service providers during their stay, they should contact Le Collectionist in order to inform them of the problem using the contact details in the Contract. As soon as it has been notified by the Guest, Le Collectionist will provide assistance as soon as possible in order to resolve the issues encountered by the Guest.

7.11. Swimming pools, pools, sports and wellness equipment

The Properties available are equipped with swimming pools, pools, sports and wellness equipment (hammam, sauna, spa) that meet the current operating and safety standards applicable in the country in question. In some cases, these standards may be less stringent than those in effect in the Guest's country of residence.

The Guest is fully liable for the use of the swimming pools, pools, sports and wellness equipment at the house. The Guest agrees to abide by the rules stipulated in the internal regulations and the Special Conditions, or those specified on-site verbally or otherwise by the house staff for using these amenities.

The following behaviors are strictly prohibited in spa and wellness areas: - running, - diving or jumping into the pool, jacuzzi or whirlpool, - taking drugs, - leaving under-age children unsupervised. It is the parents' sole responsibility to supervise their children at all times and to protect themselves from the risk of drowning, regardless of the nature or supposed effectiveness of the safety equipment in place.

7.12. Wildlife, insects, natural surroundings

Le Collectionist cannot be held liable for the presence of animals or insects in the villa you choose.

The majority of our villas are located in resort areas away from city centers and some of our villas are located in arid or very humid areas. In these places it's possible to encounter animals such as rodents, deer, goats and sheep or cats and dogs or insects such as wasps, bees, mosquitoes, flies, ants, scorpions or spiders, and snakes. Insects and animals can be attracted by grass, pools, streams or ponds, local vegetation, and food left out after an outdoor meal. We strongly advise you to keep doors and windows closed as much as possible, and to dispose of any leftovers from meals eaten indoors or outdoors.

Le Collectionist cannot be held liable for any noise or disturbance, particularly noise originating outside the property and/or beyond its control.

7.13. No Assigning or Sub-leasing

The Contract is entered into for the sole benefit of the Guest whose identity is stated in the Contract and the other Travellers he designated.

It is strictly forbidden to fully or partially sub-lease this Rental Contract, or even make it available to third parties for any reason whatsoever, even free of charge.

7.14. Air Conditioning

Some properties managed by Le Collectionist are located in areas where episodes of high heat are common during the summer period. Most properties in these areas are equipped with air conditioning systems; however, the Guest undertakes to use them reasonably and to adhere to any instructions provided by Le Collectionist and/or the Owner regarding (1) the maximum temperature difference to be maintained between the interior of the Property and the exterior (which is usually 10 degrees Celsius maximum) and (2) the necessity not to leave doors and windows open while the A/C is activated to ensure a proper functioning.

7.15. Accessibility

General information on the accessibility of the properties to persons with reduced mobility is provided in the Description on the Website. However, for better consideration of the specific constraints of each Guest, it is the responsibility of the Guest to provide Le Collectionist with any necessary information for the proposal of suitable properties.

7.16. Parties - Events

Except for the Properties whose Description indicates that they are compatible with the organization of events, Guests must seek the prior written agreement of Le Collectionist and the Owner for any organization of a party, professional or personal event, filming, during the day and/or evening, and keep any noise pollution to a minimum so as not to disturb the neighbors. Guests will be entirely responsible in the event of a complaint from the neighborhood leading to intervention by the police. Likewise, they shall be liable for any damage caused in and around the Property as a result of the organization of such events, with or without prior authorisation.

In the event that Le Collectionist notices, by any means, the organisation of one or more unauthorised events during the stay, a penalty up to 50% of the rental price will be applied to the Client.

7.17. Child Safety

Le Collectionist offers a selection of Properties "suitable for children" on its website, through a dedicated search filter. However, it is the parents' responsibility to ensure that the selected Property meets the specific needs of their family, particularly based on the age and abilities of their children.

Properties presented as "suitable for children" do not include specific safety installations (such as outlet covers, furniture corner protectors, door or drawer locks, etc.); it is strictly the parents' responsibility to supervise their children at all times.

Additional dedicated services may be offered at an extra cost through the Concierge Service.

8. Concierge Services

8.1. Services

Each Property offered by Le Collectionist includes a « Standard » housekeeping Service and Guest reception.

Le Collectionist offers 3 levels of concierge service, with different levels and types of Service. The level of concierge service depends on the rented property and will be indicated at the time of Reservation.

The Guest has the option of booking a higher level of Concierge service after the Reservation if they so desire. Subscription to the higher Concierge level is subject to a fee which is non-refundable. Subscription to Concierge Services does not include the cost of Products ordered, which must be paid in addition.

The 1st level of Concierge Services, « Conciergerie Essentielle» (Essential Concierge), includes the following Services:

Reception and handing over the keys ;
Assistance from a concierge to organize your first shopping trips and arrival transfers (the cost of the shopping service, ingredients, and transfers is extra) ;
Standard » housekeeping Service included in the rental Contract.
These cleaning Services are included at no extra charge. The Guest is informed that any additional cleaning hours required due to the deterioration of the condition of the rented Property may result in additional charges at the end of the stay.

The 2nd level of concierge Services, « Conciergerie Tailor » (Tailor Concierge), includes the concierge Services of the Conciergerie Essentielle package as well as a concierge service available before check-in.

The Guest can order a series of à la carte Products through Le Collectionist's Concierge service before the start of their stay. Requests can be made up until the day before the stay. These Products include, for example:

The provision of an on-site chef ;
The provision of household staff ;
The organization of excursions or activities ;
The organization of private transfers (plane, helicopter, land, etc.) ;
Additionally, according to their desires and needs, the Guest can also request other Products through Le Collectionist's Concierge service.

The 3rd level of concierge Services, « Conciergerie Club » (Club Concierge), enables Guests to order a range of à la carte Products and Services from Le Collectionist before and during their stay.

Guests may subscribe to the Conciergerie Club service up to the day before check-in if it is not included in the initial package. The Guest must inform Le Collectionist and pay before arrival.

Regardless of the level of concierge Services chosen by the Guest, any Products and/or Services ordered by the Guest will be invoiced in addition.

8.2. Ordering Concierge Services

The Services available with the Property are communicated to the Guest during the Reservation process.

The Guest may also request additional Products during their stay in the rented Property, if the Property offers the Conciergerie Club service. They can then contact the Concierge service and make their requests within a reasonable period of time to enable Le Collectionist to meet them as best as possible.

Le Collectionist is bound by a best efforts obligation and not a performance obligation for providing the Services requested by the Guest as part of the Concierge service provided by Le Collectionist Conciergerie.

Each Product ordered by the Guest and provided during their stay is subject to the specific conditions of the supplying provider if they differ from these GTC and will be sent to the Guest upon request.

In order to process their request, Le Collectionist may ask the Guest to provide written confirmation of it.

Le Collectionist's Concierge service will accommodate all reasonable requests. No requests that are abusive, illegal, fraudulent, or detrimental to Le Collectionist's, its employees' or representatives' interests, or to the interests of third parties, will be taken into consideration.

In order to maximize the service quality, calls to the Concierge service may be recorded on the condition that the Guest is informed and accepts in advance.

8.3. Price and Payment Terms

The Guest will be charged for the Products and Services based on the rates indicated at the time of the order. A summary of the costs will be provided upon request.

The Services and Products ordered by the Guest shall be paid by credit card or bank transfer to Le Collectionist. Any credit card charges incurred shall be paid by the Guest.

Only payment of the Products and Services in full by the Guest will enable the final reservation to be confirmed.

8.4. Right of Withdrawal

In the event of the Guest ordering concierge Services (other than those referred to in the Recitals to these GTCS, as referred to in Article L.221-28 paragraph 12 of the French Consumer Code) during their stay, they expressly confirm that they waive their right to withdraw in order to immediately receive the Services or Products.

As a result, once the order for the Product is confirmed by Le Collectionist, the Guest will not have any right of withdrawal.

9. Assignment of the Contract

In accordance with Article L. 211-11 of the French Tourism Code, the Guest may assign this Contract to persons fulfilling exactly the same conditions as the original guest (number of persons, Services reserved, etc.) as long as it has not yet taken effect and up to 7 days before arrival, by notifying Le Collectionist within a reasonable period of time. The Guest and the assignee shall remain jointly and severally liable for paying the balance of the Contract and the actual costs of the assignment, which shall be communicated to them after it is accepted by Le Collectionist and the Owner.

10. Special Insurance

Le Collectionist does not include any insurance in the prices of the Services offered and does not offer any insurance contracts for sale.

The notion of civil liability (accident, fire, theft, etc....) varies depending on the laws of the countries concerned. Travelers are therefore advised to take out an insurance policy with a reputable insurance company against the risks of theft, fire, and water damage, both for the risks associated with their stay and for the risks associated with the Rental Property and its furnishings. It is the Guest's Responsibility to check that their insurance policy covers the risks associated with seasonal Rentals in France or abroad.

The Guest can therefore take out individual coverage in addition to any insurance purchased from Le Collectionist by taking out:

(i) Comprehensive insurance to protect against water and fire damage that the Guest could cause during their stay ;

(ii) Liability insurance to cover damages caused to the Property ;

(iii) Specific insurance covering the consequences of certain cancellation reasons.

The Guest will have the option, if they wish, to take out insurance directly with Le Collectionist's partner: Cabinet ALBINET, 9 Rue Bleue Bât A 2nd floor, 75009 Paris.

In the event of subscribing to an insurance policy, the insurance policy taken out by the Guest will be sent directly to them by the insurance company. In any case, it is the responsibility of the Guest to fully review the insurance policy, including exclusion clauses, limitations, or the terms of application of the insurance, before subscribing to it.

Claims must be made directly by the Guest to the insurance company, in accordance with the terms and deadlines of the insurance policy taken out.

The Guest is informed that if they can provide evidence of previous coverage for the risks covered by the insurance policy taken out, they have the option to cancel this insurance policy free of charge within a period of fourteen (14) days as long as no coverage has been activated.

11. Applicable Law and Settling Disputes

The sale of Services provided by Le Collectionist is governed by French law and the French courts shall have exclusive jurisdiction.

11.1. Le Collectionist's Liability

Le Collectionist will provide the necessary assistance to the Traveller in need, but declines all liability and cannot take the Guest's place financially if the non-compliance is attributable to the Guest.

Le Collectionist is fully liable for proper performance of the obligations resulting from the travel Contract within the meaning of Article L. 211-16-I of the French Tourism Code. The Guest is hereby informed that Le Collectionist cannot be held liable for any damage caused either by the Guest or by the unforeseeable or unavoidable act of a third party not involved in providing the Rental Services, or due to exceptional and unavoidable circumstances.

Damages are limited to three times the total Contract price (excluding personal injury and intentional or negligent misconduct).

11. 2. Resolving Disputes

In the event of a dispute between Le Collectionist and the Guest, the Guest may contact Customer

Service:

By email: claim@lecollectionist.com
By mail: Le Collectionist, 65 rue de la Victoire – 75009 Paris

If the dispute is not resolved by amicable agreement, the Guest may refer the matter free of charge to the consumer mediator appointed by Le Collectionist, within one year of the written complaint sent to Le Collectionist.

All claims must be sent by mail or email to claim@lecollectionist.com, along with supporting documents, as soon as possible after the end of the stay, to ensure that the case is processed correctly. Le Collectionist's response time, which is a minimum of 30 days, may then vary depending on the duration of the investigation conducted with the Owner.

If the Guest fails to receive a satisfactory response from Le Collectionist within 60 days, they may refer the matter to the Tourism and Travel Ombudsman: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17. Referral procedures are available at: www.mtv.travel

If the purchase is made online, the Traveler can use the online platform at https://webgate.ec.europa.eu/odr to settle any disputes.

The Guest and Le Collectionist shall be free to accept or reject the proposed solution and, if necessary, submit the matter to the competent courts.

11.3. Resolving Disputes (Business Guests and/or Corporate Guests)

If the Guest is a legal entity, Le Collectionist and the Guest shall make every effort to settle any dispute amicably. If the dispute is not resolved amicably within one (1) month, either Party may refer the dispute to the Commercial Court of Paris to which the Parties attribute exclusive jurisdiction.

12. Entire – Partial Invalidity – Changes to the Terms

If any clause of these GTCS is or becomes illegal or null or void under current regulations or a final court decision, it shall be deemed to have never existed and the other provisions shall remain legal and binding for Guests.

These conditions may be modified at any time without prior notice, in accordance with the provisions stipulated in the Recitals. Such changes shall take effect as soon as they are published on the Website and shall only apply to reservations made after they have been published. Guests are kindly requested to read, accept, and download the Terms and Conditions of Sale when making a Reservation.

13. Personal Information

The information provided by the Guest is recorded in a computerized file by Le Collectionist as the data controller. Some information must be provided to Le Collectionist during the Reservation; failing to provide them unfortunately means that requests cannot be processed. The processing of personal data is necessary to enable Le Collectionist to offer a Rental Contract and to execute it. The personal information collected is used to allow the Guest to access all information regarding their Reservation, to execute their requests, to propose similar Services that may interest them, to conduct statistics, to subscribe to newsletters, etc.

The Guest is informed that in order to ensure the proper execution of the Service, their data may be communicated to the subsidiaries and partners of Le Collectionist, which may be located outside the European Union, in strict compliance with the Guest's rights regarding the protection of personal data and in accordance with applicable law.

Le Collectionist undertakes not to transfer or sell personal data concerning the Guest to non-partner third parties. The Guest's data is kept for the duration of the contractual relationship and for the time necessary to comply with a legal or regulatory obligation. In accordance with the French Data Protection Act No. 78-17 of January 6, 1978, as amended, the Guest has the right to access, oppose (in particular to the sending of marketing communications), rectify, limit, and delete their personal data, as well as the right to data portability concerning their personal data. The Guest also has the right to define directives regarding the fate of their personal data after their death. These rights can be exercised by email at the following address: myprivacy@lecollectionist.com

For more information on how we collect and process your personal data, please consult our privacy policy.

In accordance with Article L 223-2 of the Consumer Code, the Guest has the possibility to register on a telephone solicitation opt-out list: https://www.bloctel.gouv.fr/

14. Rights of the Traveler *

If you purchase this travel service, you will benefit from the rights granted by the tourism code. Le Collectionist will be fully responsible for the proper execution of the travel service.

Furthermore, as required by law, Le Collectionist has protection to refund your payments in the event it becomes insolvent.

Essential rights provided by Directive (EU) 2015/2302 transposed into the tourism code:

Travelers will receive all essential information about the travel service before concluding the travel contract.
The service provider as well as the retailer are responsible for the proper execution of the travel service.
Travelers receive an emergency telephone number or contact details enabling them to contact the service provider or the retailer.
Travelers may transfer their travel service to another person, subject to reasonable notice and possibly subject to payment of additional fees.
The price of the travel service can only be increased if specific costs increase and if this possibility is explicitly provided for in the contract, and in any case cannot be modified less than twenty days before the start of the trip. If the price increase exceeds 8% of the price of the travel service, the traveller may terminate the contract. If the service provider reserves the right to increase the price, the traveller is entitled to a price reduction in case of corresponding cost decreases.
Travelers may terminate the contract without paying termination fees and be fully refunded for payments made if any of the essential elements of the contract, other than the price, undergoes a significant modification. If, before the start of the service, the responsible professional cancels it, travellers may obtain reimbursement and compensation, if applicable.
Travelers may terminate the contract without paying termination fees before the start of the service in case of exceptional circumstances, for example if there are serious safety problems at the destination that are likely to affect the trip.
In addition, travellers may, at any time before the start of the trip, terminate the contract upon payment of appropriate and justifiable termination fees.
If, after the start of the trip, significant elements of it cannot be provided as planned, other appropriate services must be offered to travellers at no additional cost. Travelers may terminate the contract without paying termination fees when services are not performed in accordance with the contract, significantly disrupting the execution of the trip and the service provider does not remedy the problem.
Travellers are also entitled to a price reduction and/or compensation in case of non-performance or improper performance of the travel service.
The service provider or retailer must provide assistance if the traveller encounters difficulties.
If the service provider or retailer becomes insolvent, the amounts paid will be refunded. Le Collectionist has taken out insolvency protection with APST, 15 AVENUE CARNOT, 75017 PARIS, FRANCE. Travelers can contact this organization if services are refused to them due to the insolvency of Le Collectionist.

Tourism Code accessible at: https://www.legifrance.gouv.fr/affichCode.do?cidTexte=LEGITEXT000006074073

According to additional requests from the Guest for additional services, especially during the stay, the qualification of the Service may evolve into a "package" within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the tourism code, in which case the information on the rights of the Traveller above may be adapted.

Le Collectionist ©

General Terms & Conditions of Sale

Travel agents’ bookings

Updated on February 27th 2025

LE COLLECTIONIST

Le Collectionist, a simplified joint stock company (société par actions simplifiée) under French Law with capital of €1 026 873,60, registered with the Paris Trade and Companies Registry under number 789 370 152, whose registered office is located at 65 rue de la Victoire, 75009 Paris, whose VAT number is FR95789370152, registered with the ATOUT France Registry under number IMIM075240001 (hereinafter "Le Collectionist" or “Collectionist”) runs a website that can be viewed at https://www. lecollectionist.com/en (hereinafter the "Website") offering travelers (hereinafter the "Guests" or the "Travelers") to rent furnished luxury properties on a seasonal basis (hereinafter the "Seasonal Rental" or the "Service") with additional Services and Products.

Financial Guarantee: APST, 15 AVENUE CARNOT, 75017 PARIS, FRANCE

Professional Liability Insurance: MMA IARD (SIREN 440048882), 160 RUE HENRI CHAMPION, 72030 LE MANS CEDEX 9, FRANCE

The following General Terms and Conditions of Sale (hereinafter the "GTCS") define the conditions applicable to Le Collectionist Rentals and Services booked by a Travel Agent for his end customer (the “Guest”). In case of contradiction between the English and French version of the GTCS, the French version will prevail.

DEFINITIONS

Le Collectionist: refers to the entity with which the Travel Agent has entered into a partnership agreement to sell the Guest a stay in a Property selected by the Travel Agent on the Public Website or the Platform ;

Travel Agent: refers to a natural or legal person making the Reservation of the Property with Le Collectionist in the name and on behalf of the Guest, through a dedicated Travel Agent platform (hereinafter the “Platform”) or the Public Website, in a way that Le Collectionist will have no contractual relationship with the Guest except for some Products the Guest would directly order to Le Collectionist Concierge service ;

Guest(s) : refers to one or more natural or legal person(s) who will benefit from Travel Services offered by Le Collectionist and booked by a Travel Agent, in the Guest’s name and on his behalf ;

Owner: refers to the natural or legal person, whether an individual or a business, holding the legal ownership of the Property offered for rent by Le Collectionist ;

Property: refers to a furnished house, villa or apartment, selected by Le Collectionist to be offered for rent to visiting guests on a daily, weekly, or monthly basis, without their electing domicile there (Article D. 324-1 of the French Tourism Code) as part of a seasonal rental with various Services and Products ;

Special Conditions: refers to the specific conditions applicable to certain Services available on the Public Website or the Platform, including those outlined in the Descriptions and, where applicable, those agreed upon between the Travel Agent and Le Collectionist ;

Confirmation: refers to the exchange between the Travel Agent and Le Collectionist resulting in the conclusion of a Contract regarding a selected Property and dates ;

Contract: refers to the rental or travel contract subscribed to by the Travel Agent with Le Collectionist after Confirmation and payment of the Reservation ;

Description: refers to the detailed characteristics of the Property published on the Website, as well as the characteristics of any associated Services ;

Rental: refers to the stay in the Property provided to a passing Guest for a limited duration, in a non-residential setting (Article L.324-1-1 of the Tourism Code) ;

Travel Services: refers to the Rental of the Property and any associated Services provided by Le Collectionist ;

Products: refers to the Products offered by Le Collectionist to Guests through its Concierge service (as defined in Article VIII of the GTCS) which are subject to specific conditions unique to each provider and can be purchased either by the Travel Agent or the Guest directly ;

Reservation or Booking: refers to the action taken by the Travel Agent when requesting Le Collectionist to purchase a stay in the Property for a chosen period ;

Services: refers to the Services directly associated with the Rental of the Property and the Products offered by Le Collectionist to its guests in addition to the Rental of the Property ;

SCOPE OF THE GTCS

Le Collectionist is authorized to offer stays in the Properties on behalf of third parties in accordance with Articles L.211-1 and L.211-4 of the French Tourism Code.

These GTCS are fully enforceable to the Guests the Travel Agent is acting on behalf of. The Travel Agent undertakes to communicate them to the Guests prior to any commitment on their part for themselves and the other registered participants and complete the prior information referred to in Article R.211-4 of the French Tourism Code, in addition to the Descriptions and, in certain cases, the Special Conditions which will complement the general text of these GTCS and will be fully reiterated during the Reservation process, prior to Confirmation by the Travel Agent. The provisions of the Special Conditions shall prevail over these GTCS in the event of contradiction.

These GTCS are up to date upon their publication and supersede any previous versions. The applicable GTCS are those in force on the day of the conclusion of the Contract.

The prior information stipulated in Article R. 211-4 of the French Tourism Code may be amended after being published and read by the Travel Agent, especially when it comes to the main details of the Travel Services (notably the rental conditions), the price, the payment terms, the minimum number of people possibly required for the trip, and the conditions for cancellation by the Travel Agent/Guest, in accordance with Articles R. 211-5 and L. 211-9 of the French Tourism Code. The Travel Agent/Guest will be informed in a clear, comprehensible, and visible manner before entering into the Contract.

By confirming the reservation, the Travel Agent and the Guest expressly acknowledge having read these GTCS as well as the more specific Descriptions of the chosen Service. Any failure to accept the GTCS will result in the impossibility of continuing the Reservation. The Products offered by Le Collectionist through its Concierge service are subject to specific conditions unique to each provider and fall outside the scope of these GTCS.

No Right to Withdraw from the Contract:

Pursuant to Article L.221-28 paragraph 12 of the French Consumer Code, the consumer's right to withdraw from distance contracts may not be exercised for contracts relating to the provision of accommodations services, other than residential accommodations, which must be provided on a specific date or during a specific period, the consumer has no right of withdrawal beyond the Reservation Confirmation.

RESERVATION CONDITIONS

Services offered by Le Collectionist

Le Collectionist offers a furnished property rental service (villas, chalets, houses, apartments…) with cleaning Services and other amenities, as part of holiday stays in France and abroad for visiting guests who do not elect domicile there and whose stay is on a per day, per week or per month basis, in accordance with Article L.324-1-1 of the French Tourism Code.

Le Collectionist does not offer its guests air transportation on scheduled flights to the location of the Service.

Except for the provision of private transportation via Le Collectionist's Concierge service, the Travel Agent or its Guest are solely responsible for booking the means of transportation to reach the location of the Service, as well as for completing the administrative and health formalities necessary for their trip, for which they must inform themselves in a timely manner before departure. The Guest must ensure the compliance of their travel documents and necessary insurance, if applicable.

Description of the Services

The indication of a comfort level assigned to the Properties and appearing in the Description available on the Public Website or the Platform corresponds to a classification established subjectively by Le Collectionist without reference to local standards in the host country or the country of origin of the Guest. It is often more detailed and may be added to the classification conferred upon the Owner by local tourism authorities.

Le Collectionist guarantees that the Property meets applicable standards of construction, compliance, safety, hygiene, and health.

Reserving a Property

Travel Agents may submit requests for information/availability regarding one or more Properties by completing the form available on the Public Website or directly on their Platform,, by contacting a Le Collectionist customer advisor (hereinafter the "Customer Advisor") or by proceeding directly with a paid booking option, on the Public Website subject to confirmation.

They will then be put in contact with a Customer Advisor to finalize their Reservation with the following process :

The Travel Agent confirms to Le Collectionist his intent to reserve a Property on the chosen dates ;
Once the Customer Advisor has confirmed the Property's availability, the Travel Agent is asked to create an online account on the Platform, where he can fill his details ;
Le Collectionist sends, to the email address provided by the Travel Agent, a link to the Platform where he can preview the Contract, after verifying his identity ;
The Travel Agent is invited to read and validate the GTCS and the Special Conditions by clicking on "I have read and accept these Special Rental Conditions and Le Collectionist's General Conditions" before confirming his Reservation. These documents may be viewed by the Travel Agent on the Platform at any time and shared with the Guest ;
The Travel Agent will provide Le Collectionist with a valid copy of the Guest’s ID ;
Le Collectionist will confirm the Contract upon receipt of the deposit paid by the Travel Agent ;
The Travel Agent receives an email confirming payment and his Reservation.

PRICE AND PAYMENT TERMS

Prices include VAT and administration fees.

The prices communicated on the Platform do not include the tourist tax, which the Travel Agent/Guest will need to pay to Le Collectionist, and which will be calculated based on the applicable rate during the Rental period and according to the number of Guests actually present in the Property. Le Collectionist is responsible for remitting this tax to local authorities (except for exceptions for certain local authorities and/or for Owners represented by agencies). The amount of the tourist tax will appear on the Contract for indicative purposes.

Subject to the prior agreement of the Travel Agent/Guest, Le Collectionist may deduct from the security deposit refunded at the end of the stay the amount of the tourist tax still due by the Travel Agent/Guest, taking into account any adjustments made (i) based on the number of Guests actually present in the Property and (ii) based on decisions to increase the tourist tax made by the municipality where the Property is located.

The payment terms will be indicated in the Contract and may be as follows:

=> 50% deposit is required upon Reservation – the remaining 50% must be paid no later than 60 days before the Guest’s arrival.

The security deposit specified in the Contract must be paid no later than fifteen (15) days before the start date of the Service.

If, despite a reminder from Le Collectionist, the Travel Agent doesn’t comply with the above deadlines, the Contract will be deemed to have been canceled by the Travel Agent.

The amounts due are payable by the Travel Agent from a bank account in his name:

by bank transfer to Le Collectionist's account using the details given in the reservation confirmation email (the Travel Agent will send Le Collectionist a copy of the transfer receipt); or
by credit card, via a secure web payment platform (Stripe or other service provider). The Travel Agent shall be exclusively liable for any costs associated with the use of this platform.

Le Collectionist will never ask you to send all your credit card details by email, fax, mail, or any other non-secure communication channel. If the Travel Agent/Guest receives such a request, they are kindly requested to ignore it and notify Le Collectionist immediately.

If the Travel Agent wishes to pay using a method of payment that is not in his name, Le Collectionist may verify his identity in order to prevent fraud: the Travel Agent may then receive a request to send his credit card details (by email, fax, or mail), part of which must be replaced by Xs, along with a copy of their ID. Except for the first 6 and last 4 digits, the numbers on the front of your card must not be recognizable.

Le Collectionist declines all responsibility for any damage resulting from the transmission of credit card data not requested by it.

Other forms or means of payment (including checks and cash) are not accepted by Le Collectionist.

The Reservation will only be definitively confirmed once the Travel Agent has paid the deposit, within a maximum of three (3) business days from the date Le Collectionist requests payment.

CHANGES TO A CONFIRMED RESERVATION

Changes requested by the Travel Agent/Guest

If the Travel Agent/Guest wishes to modify the Reservation, he must inform Le Collectionist as soon as possible before the start of the Travel Services. Le Collectionist will be under no obligation to accept the request.

Changes to the initial Reservation must be confirmed by an agreement signed or exchanged by email between Le Collectionist and the Travel Agent.

The Travel Agent will be informed of the actual and reasonable modification fees incurred by such request, which will be charged by Le Collectionist if necessary to accommodate the request.

Change by Le Collectionist

Le Collectionist will notify the Travel Agent of any minor changes to the conditions of the Reservation indicated in the Contract.

In the event of an essential change to the Reservation before the Guest’s departure, Le Collectionist will notify the Travel Agent as soon as possible. The Travel Agent will have to inform the Guest of his right to either cancel the Contract free of charge or accept the change in accordance with Article L.211-13 of the French Tourism Code. In all cases, another Reservation may be agreed between Le Collectionist and the Travel Agent.

Request for postponement by the Travel Agent/Guest

Any request by the Travel Agent/Guest to postpone a Rental to a later date which is accepted by the Owner will give rise to the invoicing of additional administration costs of five hundred (500) euros by Le Collectionist.

CANCELLATION - NO-SHOW - EARLY CHECK-OUT

Cancellation by the Travel Agent/Guest

In accordance with the provisions of Article L.211-14 of the French Tourism Code, the Travel Agent/Guest may cancel the Contract, subject to the following fees, unless otherwise specified in the Contract:

60 days or more before check-in : 50% of the Contract price
Between 59 days and the day of check-in : 100% of the Contract price

In the event of exceptional and unavoidable circumstances happening at the destination, Le Collectionist will make its best efforts to offer the Travel Agent/Guest a replacement Property or alternative dates meeting the same specifications. In the event of unavailability, the Contract may be terminated without charge, and Le Collectionist will proceed with the refund of the price under legal conditions.

Non-payment

If the Reservation deposit and/or the balance of the Contract price are not paid in full, or if the Guest fails to take possession of the Property, for any reason whatsoever, the Contract will be considered as terminated by the Travel Agent/Guest, without prior notice, and cancellation fees will be applied by Le Collectionist in accordance with Article 6.1 above.

Cancellation by Le Collectionist

In accordance with the provisions of Articles L.211-14-III and R.211-10 of the French Tourism Code, Le Collectionist may cancel the Contract and refund the amounts paid within 14 days to the Travel Agent/Guest :

Subject to the payment of the minimum indemnity that the Travel Agent/Guest would have incurred if they had canceled the Contract themselves on the same date ;
Without penalty if the minimum number of people stipulated in the Contract is not reached ;
Without penalty in the event of exceptional and unavoidable circumstances at the destination.

LE COLLECTIONIST RULES

Purpose of the Rental Contract

The Contract is entered into between the Travel Agent, acting on the Guest’s behalf, and Le Collectionist, in accordance with Article L.211-4 of the French Tourism Code.

The Contract is not intended to cover property rented for use as a primary residence or for mixed professional and primary residential use.

The Property covered by the Contract is rented furnished and is intended for seasonal use.

The Travel Agent/Guest’s and Le Collectionist's respective rights and obligations shall be governed by the provisions of the Contract and by the legal provisions applicable depending on the country in which the property is located (especially the provisions of Articles L.324-1 to L.324- 2-1 of the French Tourism Code).

The Property covered by this Contract is fully and accurately described in the Description appended to the Contract.

Duration of the Contract

The Contract specifies the duration and dates of the seasonal Rental.

The Travel Agent agrees to make sure that the Guest :

Arrive at the premises on the date and at the time agreed in the Contract, unless otherwise expressly agreed by Le Collectionist ;
Matches the group type and composition initially described ;
Provides a Guest’s contact prior to arrival to ensure a smooth check-in with Le Collectionist local teams ;
Fully vacate the rented Property on the dates and at the times agreed in the Contract, unless otherwise expressly agreed by Le Collectionist.

Prices and Fees

The Travel Agent/Guest are notified that if the condition of the Property is deteriorated at the time of departure and the standard cleaning is not sufficient to restore the Property to its original condition, the Travel Agent/Guest may be required to pay for the additional cleaning required.

Security Deposit

The amount of the security deposit is stated in the Contract and can be communicated to the Travel Agent upon request to his Customer Advisor prior to the Reservation. It will be collected either no later than 15 days before the start of the Rental into a dedicated account and paid by credit card or bank transfer (Flywire for US customer) either charged via a bank imprint a few days before the Guest's arrival.

Le Collectionist may also offset any unpaid amount by the Guest on-site (such as unpaid Concierge Products) with the sums to be refunded to the Travel Agent/Guest under the security deposit.

Le Collectionist will return the security deposit or its balance to the Travel Agent/Guest after drawing up a final inventory that matches the initial inventory, subject to the Travel Agent/Guest providing their bank details to Le Collectionist.

If no damage to the rented Property has been noticed within 96 hours following the return of keys, the security deposit shall be refunded in full to the Travel Agent/Guest no later than fifteen (15) days after the keys have been returned, subject to the Travel Agent/Guest providing their bank details to Le Collectionist.

In the event that a final inventory is not drawn up, Le Collectionist shall return the security deposit to the Travel Agent/Guest if no claim has been made by the Owner within fifteen (15) days of the keys being returned by the Guest, subject to the Travel Agent/Guest providing their bank details to Le Collectionist.

The final estimated cost for repairing the Property by third party professionals and the possible resulting loss of profits for the Owner due to the temporary inability to re-rent the Property during the repairs will be assessed and deducted from the amount of the security deposit returned to the Travel Agent/Guest and, if necessary, an additional amount may be claimed if the security deposit is insufficient to cover all the repairs.

Payments

Le Collectionist collects:

The deposit paid by the Travel Agent/Guest when the Reservation is confirmed.
The balance of the Rental price that must be paid no later than 60 days before check-in, unless expressly stated otherwise in the Contract, and
The security deposit that must be paid no later than 15 days before check-in or charged via a bank imprint a few days before the Guest's arrival.

The Travel Agent and the Guest will be jointly and severally liable for the effective payment of all the sums owed to Le Collectionist for the Rental and any other Services or Products the Guest may order directly to Le Collectionist.

Arrival and departure of the Guest

If the Guest is not present for the handover of the keys and/or the initial and/or final inventory, it is their responsibility to inform Le Collectionist in writing beforehand of the identity of the person who will represent them. That person will act as the Guest’s representative for the handover of the keys and/or the initial and/or final inventory.

Check-in

The Guest is expected to arrive after 5 p.m. (local time) to check-in at the rented Property (unless a specific arrival time is agreed in the Special Conditions).

Early check-in may be arranged (but cannot be guaranteed) if the following conditions are met:

The Travel Agent/Guest must notify Le Collectionist within a reasonable period of time.
The rented Property must not already be rented on the date and time of arrival requested.
Early check-in times must be approved by Le Collectionist in writing prior to the Guest’s arrival at the rented Property.

The keys shall be handed over by Le Collectionist, the Owner, or any other authorized person when the Guest arrives. An initial inventory shall be drawn up with the Guest and will be sent automatically via email or upon request (if the check-in is made by the Owner or a third party). The Guest shall have the right to dispute it or add remarks within 24 hours from handing over the keys.

Check-out

Late check-out may be arranged (but cannot be guaranteed) if the following conditions are met:

The Travel Agent/Guest must notify Le Collectionist within a reasonable period of time.
The rented Property must not be already rented on the date and time of departure requested.
Late check-out times must be approved in writing prior to the Guest's departure from the rented Property.

If the Guest does not comply with the departure time without having obtained prior, written consent from Le Collectionist, Le Collectionist may require the Guest to pay an additional day's rental as a penalty for this delay in the departure time. If the Guest continues to occupy the Property at the end of the Rental period without Le Collectionist's prior, written consent, the Guest shall be required to pay a fee equal to twice the daily rental price for each day of delay.

The Guest shall return the exact number of keys they were given at check-in to Le Collectionist or the Owner or their representative at check-out. If the Guest fails to comply with this obligation, Le Collectionist shall be entitled to charge the Travel Agent/Guest the amount necessary for replacing the unreturned keys or changing the locks of the leased Property and deduct this amount from the security deposit.

A final inventory will be drawn up by the Parties at the end of the Rental Contract or on the Guest's actual date of departure from the Property in the presence of all Parties if the situation allows it.

The Guest is always entitled to request the establishment of a joint check-out inventory upon key return. However, if the Guest is not present for reasons attributable to him, the check-out inventory may be conducted by Le Collectionist, the Owner alone, or by their representative, without affecting the validity of the inventory against the Guest.

In the event of a dispute within 48 hours of the notification, the Guests must prove, by any means and within a new 48-hour period, that the additional damages are not attributable to them. Failing this, Le Collectionist will deduct the amounts spent on repairing the damages before returning the security deposit to the Guests, which the Guests/Travel Agent expressly accepts.

Peaceful Enjoyment of the Property

The Guests must peacefully enjoy the rented Property, furniture, and other amenities made available to them for the purpose for which they are intended under the Contract and, where applicable, in compliance with the rules applicable to the rented Property as indicated on the Description or in the Special Conditions or, more generally, in any other document or presentation relating to the use of the rented Property that has been given to the Guests.

The Guests shall refrain from:

Using the internet provided at the rented Property for illegal activities.
Opening areas that are reserved for the Owner in the leased Property and specified as such.
Any behavior that may disturb the neighborhood such as playing music, television, and other equipment loudly.
Using any drug.
Using the rented Property for commercial use (photo shoots, conferences, events, etc.) during their stay if the Property was initially reserved by the Guest for non-professional use, unless written consent has been obtained from Le Collectionist.
Taking pictures of the rented Property for public and/or commercial use, unless otherwise agreed in writing by the Owner.

The Guest agrees to strictly comply with the maximum number of persons allowed to stay in the Property, in accordance with the Description provided and/or the Special Conditions of the Contract, otherwise Le Collectionist may terminate the Contract without any damages or refund.

Pets are generally not allowed in the rented property, unless otherwise agreed in the Special Terms and Conditions.

The Client will maintain the rented property and return it in good clean condition.

If items are broken or damaged, their replacement cost at new value may be charged to the Client by Le Collectionist.

Le Collectionist's Obligations

If the Guest encounters a problem with the rented Property and/or service providers during their stay, he should contact his Travel Agent first who will reach Le Collectionist in order to inform them of the problem using the contact details in the Contract. As soon as it has been notified by the Travel Agent, Le Collectionist will provide assistance as soon as possible in order to resolve the issues encountered by the Guest.

The Travel Agent will receive a direct contact from the stay team of Le Collectionist upon the Guest’s arrival on the Property. The Travel Agent undertakes to share this contact information with the Guest in order to ensure a smooth check-in.

Swimming pools, ponds, sports and wellness equipment

The Properties available may be equipped with swimming pools, ponds, sports and wellness equipment (hammam, sauna, spa) that meet the current operating and safety standards applicable in the country in question. In some cases, these standards may be less stringent than those in effect in the Guest's country of residence.

The Guest is fully liable for the use of the swimming pools, ponds, sports and wellness equipment at the house. The Guest agrees to abide by the rules stipulated in the internal regulations and the Special Conditions, or those specified on-site verbally or otherwise by the house staff for using these amenities.

Wildlife, insects, natural surroundings

Le Collectionist cannot be held liable for the presence of animals or insects in the Property you choose.

The majority of our Properties are located in resort areas away from city centers and some of our Properties are located in arid or very humid areas. In these places it's possible to encounter animals such as rodents, deer, goats and sheep or cats and dogs or insects such as wasps, bees, mosquitoes, flies, ants, scorpions or spiders, and snakes. Insects and animals can be attracted by grass, pools, streams or ponds, local vegetation, and food left out after an outdoor meal. We strongly advise the Guests to keep doors and windows closed as much as possible, and to dispose of any leftovers from meals eaten indoors or outdoors.

Le Collectionist cannot be held liable for any noise or disturbance, particularly noise originating outside the Property and/or beyond its control.

No sub-leasing

It is strictly forbidden to fully or partially sub-lease the Rental Contract, or even make it available to a third party for any reason whatsoever, even free of charge.

Air Conditioning

Accessibility

General information on the accessibility of the Properties to persons with reduced mobility is provided in the Description on the Public Website. However, for better consideration of the specific constraints of each Guest, it is the responsibility of the Travel Agent to provide Le Collectionist with any necessary information for the proposal of suitable Properties.

Parties - Events

In the event that Le Collectionist notices, by any means, the organisation of one or more unauthorised events during the stay, a penalty up to 50% of the rental price will be applied to the Guest/Travel Agent.

Child Safety

Additional dedicated services may be offered at an extra cost through the Concierge Service.

CONCIERGE SERVICES

Services

Each Property offered by Le Collectionist includes a « Standard » housekeeping Service and Guest reception.

Le Collectionist offers 3 levels of concierge service, with different levels and types of Service. The level of concierge service depends on the rented Property and will be indicated at the time of Reservation.

The Travel Agent has the option of booking a higher level of Concierge service after the Reservation if the Guest so desire. Subscription to the higher Concierge level is subject to a fee which is non-refundable. Subscription to Concierge Services does not include the cost of Products ordered, which must be paid in addition.

The 1st level of Concierge Services, « Conciergerie Essentielle » (Essential Concierge), includes the following Services:

Reception and handing over the keys ;
Assistance from a concierge to organize your first shopping trips and arrival transfers (the cost of the shopping service, ingredients, and transfers is extra) ;
Standard housekeeping Service included in the rental Contract : These cleaning Services are included at no extra charge. The Guest must be informed that any additional cleaning hours required due to the deterioration of the condition of the rented Property may result in additional charges at the end of the stay.

The 2nd level of concierge Services, « Conciergerie Tailor » (Tailor Concierge), includes the concierge Services of the Conciergerie Essentielle package as well as a concierge service available before check-in.

The Travel Agent/Guest can order a series of à la carte Products through Le Collectionist's Concierge service before the start of the stay. Requests can be made up until the day before the stay. These Products include, for example:

The provision of an on-site chef ;
The provision of household staff ;
The organization of excursions or activities ;
The organization of private transfers (plane, helicopter, land, etc.) ;
Additionally, according to their desires and needs, the Guests can also request other Products through Le Collectionist's Concierge service.

The 3rd level of concierge Services, « Conciergerie Club » (Club Concierge), enables Guests to order a range of à la carte Products and Services from Le Collectionist before and during their stay.

Travel Agents/Guests may subscribe to the Conciergerie Club service up to the day before check-in if it is not included in the initial package. The Guest must inform Le Collectionist and pay before arrival.

Regardless of the level of concierge Services chosen by the Guest, any Products and/or Services ordered by the Guests will be invoiced in addition.

Ordering Concierge Services

The Services available with the Property are communicated to the Travel Agent during the Reservation process.

The Travel Agent/Guest may also request additional Products during the stay in the rented Property, if the Property offers the Conciergerie Club service. They can then contact the Concierge service and make their requests within a reasonable period of time to enable Le Collectionist to meet them as best as possible.

Each Product ordered by the Guest and provided during his stay is subject to the specific conditions of the supplying provider if they differ from these GTCS and will be sent to the Guest/Travel Agent upon request.

In order to process their request, Le Collectionist may ask the Guest to provide written confirmation of it.

In order to maximize the service quality, calls to the Concierge service may be recorded on the condition that the Guest is informed and accepts in advance.

Price and Payment Terms

The Travel Agent/Guest will be charged for the Products and Services based on the rates indicated at the time of the order. A summary of the costs will be provided upon request.

The Services and Products ordered by the Travel Agent/Guest shall be paid by credit card or bank transfer to Le Collectionist. Any credit card charges incurred shall be paid by the Guest.

Only payment of the Products and Services in full by the Travel Agent/Guest will enable the final reservation to be confirmed.

Right of Withdrawal

In the event of the Travel Agent/Guest ordering concierge Services or Products (other than those referred to in the Recitals to these GTCS, as referred to in Article L.221-28 paragraph 12 of the French Consumer Code) during their stay, they expressly confirm that they waive their right to withdraw in order to immediately receive the Services or Products.

As a result, once the order for the Product is confirmed by Le Collectionist, the Travel Agent/Guest will not have any right of withdrawal.

ASSIGNMENT OF THE CONTRACT

In accordance with Article L. 211-11 of the French Tourism Code, the Travel Agent/Guest may assign this Contract to persons fulfilling exactly the same conditions as the original Guest (number of persons, Services reserved, etc.) as long as it has not yet taken effect and up to 7 days before arrival, by notifying Le Collectionist within a reasonable period of time. The Travel Agent/Guest and the assignee shall remain jointly and severally liable for paying the balance of the Contract and the actual costs of the assignment, which shall be communicated to them after it is accepted by Le Collectionist and the Owner.

SPECIAL INSURANCE

Le Collectionist does not include any insurance in the prices of the Travel Services offered and does not offer any insurance contracts for sale.

The notion of civil liability (accident, fire, theft, etc....) varies depending on the laws of the countries concerned. The Travel Agent must therefore advise the Guests to take out an insurance policy with a reputable insurance company against the risks of theft, fire, and water damage, both for the risks associated with their stay and for the risks associated with the Rental Property and its furnishings.

It is the Guest's responsibility to check that his insurance policy covers the risks associated with seasonal Rentals in France or abroad.

The Travel Agent/Guest can therefore take out individual coverage by taking out:

(i) Comprehensive insurance to protect against water and fire damage that the Guest could cause during his stay ;

(ii) Liability insurance to cover damages caused to the Property ;

(iii) Specific insurance covering the consequences of certain cancellation reasons.

The Travel Agent can contact directly Le Collectionist's partner: Cabinet ALBINET, 9 Rue Bleue Bât A 2nd floor, 75009 Paris.

In the event of subscribing to an insurance policy, the insurance policy taken out by the Guest will be sent directly to him by the insurance company. In any case, it is the responsibility of the Guest to fully review the insurance policy, including exclusion clauses, limitations, or the terms of application of the insurance, before subscribing to it.

Claims must be made directly by the Guest to the insurance company, in accordance with the terms and deadlines of the insurance policy taken out.

APPLICABLE LAW AND SETTLING DISPUTES

The sale of Travel Services provided by Le Collectionist shall always be governed by French law and the French courts shall have exclusive jurisdiction, even if the Travel Agent and/or the Guest are located in another country.

Le Collectionist's Liability

Le Collectionist will provide the necessary assistance to the Guest in need, but declines all liability and cannot take the Guest's place financially if the non-compliance is attributable to the Guest.

Le Collectionist is fully liable for proper performance of the obligations resulting from the Contract within the meaning of Article L. 211-16-I of the French Tourism Code. The Travel Agent and the Guest are hereby informed that Le Collectionist cannot be held liable for any unforeseeable or unavoidable damage caused either by the Guest or by a third party not involved in providing the Travel Services, or due to exceptional and unavoidable circumstances.

Any damages are limited to three times the total Contract price (excluding personal injury and intentional or negligent misconduct).

Resolving Disputes

As Le Collectionist has no contractual relationship with the Guest, the latter will have to contact the Travel Agent in case of any dispute arising from the Travel Services provided by Le Collectionist, including for the Products ordered directly by the Guest to the Conciergerie.

Le Collectionist and the Travel Agent shall make every effort to settle any dispute amicably. If the dispute is not resolved amicably within two (2) months, either Party may refer the dispute to the Commercial Court of Paris to which the Parties attribute exclusive jurisdiction.

ENTIRE AGREEMENT – PARTIAL INVALIDITY – CHANGES TO THE TERMS

These conditions may be modified at any time without prior notice, in accordance with the provisions stipulated in the preamble. Such changes shall take effect as soon as they are published and shall only apply to Reservations made after they have been published. Travel Agents are kindly requested to read, accept, and download the General Terms and Conditions of Sale on behalf of the Guest when making a Reservation. Travel Agents undertake to send the GTCS to the Guests prior to Reservation.

PERSONAL INFORMATION

The information provided by the Travel Agent/Guest is recorded in a computerized file by Le Collectionist as the data controller. Some information must be provided to Le Collectionist during the Reservation; failing to provide them unfortunately means that requests cannot be processed. The processing of personal data is necessary to enable Le Collectionist to offer a Rental Contract and to execute it. The personal information collected is used to allow the Travel Agent/Guest to access all information regarding their Reservation, to execute their requests, to propose similar Services that may interest them, to conduct statistics, to subscribe to newsletters, etc.

The Travel Agent/Guests are informed that in order to ensure the proper execution of the Travel Services, their data may be communicated to the subsidiaries and partners of Le Collectionist, which may be located outside the European Union, in strict compliance with the Travel Agent/Guest's rights regarding the protection of personal data and in accordance with applicable law.

Le Collectionist undertakes not to transfer or sell personal data concerning the Travel Agent or Guests to non-partner third parties. The Travel Agent/Guest's data is kept for the duration of the contractual relationship and for the time necessary to comply with a legal or regulatory obligation. In accordance with the French Data Protection Act No. 78-17 of January 6, 1978, as amended, the Travel Agent/Guest has the right to access, oppose (in particular to the sending of marketing communications), rectify, limit, and delete their personal data, as well as the right to data portability concerning their personal data. The Travel Agent/Guest also has the right to define directives regarding the fate of their personal data after their death. These rights can be exercised by email at the following address: myprivacy@lecollectionist.com. For more information on how we collect and process your personal data, please consult our privacy policy.

In accordance with Article L 223-2 of the Consumer Code, the Guest has the possibility to register on a telephone solicitation opt-out list: https://www.bloctel.gouv.fr/

RIGHTS OF THE TRAVELER *

If you purchase this travel service, you will benefit from the rights granted by the tourism code. Le Collectionist will be fully responsible for the proper execution of the travel service.

Furthermore, as required by law, Le Collectionist has protection to refund your payments in the event it becomes insolvent.

Essential rights provided by Directive (EU) 2015/2302 transposed into the tourism code:

Travelers will receive all essential information about the travel service before concluding the travel contract.
The service provider as well as the retailer are responsible for the proper execution of the travel service.
Travelers receive an emergency telephone number or contact details enabling them to contact the service provider or the retailer.
Travelers may transfer their travel service to another person, subject to reasonable notice and possibly subject to payment of additional fees.
The price of the travel service can only be increased if specific costs increase and if this possibility is explicitly provided for in the contract, and in any case cannot be modified less than twenty days before the start of the trip. If the price increase exceeds 8% of the price of the travel service, the traveller may terminate the contract. If the service provider reserves the right to increase the price, the traveller is entitled to a price reduction in case of corresponding cost decreases.
Travelers may terminate the contract without paying termination fees and be fully refunded for payments made if any of the essential elements of the contract, other than the price, undergoes a significant modification. If, before the start of the service, the responsible professional cancels it, travellers may obtain reimbursement and compensation, if applicable.
Travelers may terminate the contract without paying termination fees before the start of the service in case of exceptional circumstances, for example if there are serious safety problems at the destination that are likely to affect the trip.
In addition, travellers may, at any time before the start of the trip, terminate the contract upon payment of appropriate and justifiable termination fees.
If, after the start of the trip, significant elements of it cannot be provided as planned, other appropriate services must be offered to travellers at no additional cost. Travelers may terminate the contract without paying termination fees when services are not performed in accordance with the contract, significantly disrupting the execution of the trip and the service provider does not remedy the problem.
Travellers are also entitled to a price reduction and/or compensation in case of non-performance or improper performance of the travel service.
The service provider or retailer must provide assistance if the traveller encounters difficulties.
If the service provider or retailer becomes insolvent, the amounts paid will be refunded. Le Collectionist has taken out insolvency protection with APST, 15 AVENUE CARNOT, 75017 PARIS, FRANCE. Travelers can contact this organization if services are refused to them due to the insolvency of Le Collectionist.

Tourism Code accessible at: https://www.legifrance.gouv.fr/affichCode.do?cidTexte=LEGITEXT000006074073